Frequently Asked Questions

Everything you need to know about shopping with DOAC Shop.

What is the standard shipping time for my order?

Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days within the continental US, while international shipping may take 10-15 business days.

How can I track my package?

Once your order ships, you will receive an email confirmation with a unique tracking number and a link to follow your package's journey in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own for the perfect fit.

What payment methods do you accept?

DOAC Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.

Are the materials used in DOAC Shop products sustainable?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.